A WhatsApp bot helps a company organize customer conversations through a familiar channel. We automate responses, notifications and initial information collection while preserving a practical handoff when personal assistance is needed.

From brief to delivery

• Connection: select an available official WhatsApp Business integration route.
• Journeys: prepare questions, message templates and operator handoff rules.
• Integrations: connect conversations with orders, CRM and operational notifications.

Conversation logic respects customer permissions and channel limitations. The workflow is built around relevant responses, preserved context and a clear way to stop automated communication, rather than unlimited outbound messaging.

Deliverables and capabilities

You receive a configured channel with tested conversations and operator instructions. Capabilities, messaging costs and template approval depend on the provider and platform rules, which are accounted for during design.