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DLILB is an IT studio. Since 2008, we have been building websites, apps, and AI solutions for businesses.

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Skevos

Region
Moscow, Russia
Services
CRM and API
Mobile applications
Year
2025
Duration
136 days

Overview

A telemedicine platform uniting a patient app, a doctor app, and a service management CRM. Users can select a specialist, book a video consultation, receive a medical summary, and interact with AI via text chat or an interactive video avatar.

Results

Challenges & Solutions

Integrate video consultations with doctors.
We implemented in-app video calls: incoming call, joining the consultation, displaying both the doctor and the user's self-view, microphone control, and ending the call. We linked the video session to the appointment so users can proceed to the consultation results after the call.

Connect an AI chat with an extensive knowledge base.
We integrated an intelligent assistant and a knowledge base to process user inquiries. We created a text-based communication format that allows users to receive informational support without waiting for a doctor's availability. Specialist consultations and AI interactions are available within a single app.

Implement video communication with an AI avatar.
We added a dedicated interaction format with the virtual assistant. We combined AI-driven question processing with response delivery via a video avatar. Users receive a more visual dialogue format while maintaining a familiar communication flow within the app.

Connect scheduling, booking, and online payments.
We developed doctor profiles featuring specialties, experience, reviews, and available appointment times. Users select a date, time, and consultation format, then proceed to checkout. We integrated payments via bank card, YooMoney, SberPay, and the Faster Payments System (SBP).

Create a dedicated app for doctors.
We consolidated current and past appointments, consultation details, documents, and summary drafting. After completing an appointment, doctors can prepare the results for the patient. We added rewards and payout management, linking consultation delivery with the financial side of the service.

Develop a CRM for inquiries and payouts.
We created an admin interface for processing requests and overseeing specialist payouts. We consolidated related data on inquiries, doctors, and financial calculations, allowing service staff to manage operations within a single system.

Implement a referral system.
We implemented invitation tracking and linked new users to those who invited them. This allows tracking user acquisition through recommendations and supporting the referral mechanics within the platform.

Store consultation results in the app.
We separated current and completed appointments, providing access to documents and the medical summary for each specific appointment. We added a connection quality rating after the video call and a dedicated action for doctors to prepare the final summary.

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Doctors on the platform

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Monthly consultations

0%

AI assistant users

In Real Life

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