A chatbot handles conversations, while a Mini App adds a full visual interface inside a messenger. We select the right format for consultations, appointments, catalogs, ordering or a customer account experience.

Convenience starts with a short path to the intended action. We separate conversational tasks from visual ones, avoiding long message sequences where a single screen would serve the customer better.

Project stages

• Conversation flows: design commands, buttons and recovery from unexpected situations.
• Service features: connect catalogs, enquiries, payments or order status.
• Business connections: send data to CRM and provide a route to a human operator.

After project completion

You receive a working service channel with the agreed features, event analytics and team instructions. The architecture accounts for the chosen messenger's limitations and supports additional journeys without rebuilding the whole product.